To create a positive branded customer experience, every interaction and touchpoint with your brand needs not only to be engaging and enjoyable in order to create an emotional bond with your brand, but to be consistent and reflective of your brand values.  Our brand experience consulting services include strategy, research and experience design and development:  

Research

  • Brand Experience Research
  • Customer Research
  • Competitor Research & Analysis
 

Experience Design & Development

  • Information Architecture
  • Brand Experience Design
  • Website Design & Development

Branded Customer / User Centred design process
 
 

Design Workshop Facilitation

As part of our range of consultancy services, we also offer collaborative design workshop facilitation based on design thinking and user-centred design process for creative problem solving and innovative solutions.


Brand Experience Research

Our innovative branded user experience (UX) research framework below will help you to evaluate all the elements of the complex multichannel branded customer / user experience. This involves taking a dual process approach, measuring both the cognitive and emotive factors, by integrating standard usability testing with new and innovative user experience testing methods and tools.

 

EVALUATING THE BRANDED Customer / User Experience, Raida SHAKIRY (2012)

EVALUATING THE BRANDED Customer / User Experience, Raida SHAKIRY (2012)

Raida recently visited the John Lewis offices to present her framework for a Multichannel Branded User Experience. This highlighted relationships between customer perception and the online user experience, and Raida provided us with real examples of how to do more joined up thinking in the field of UX. She presented confidently, and the team found the session very useful.
— Jonathan Godsell, User Experience Architect , John Lewis