To create a positive branded customer experience, every interaction and touchpoint with your brand needs not only to be engaging and enjoyable in order to create an emotional bond with your brand, but to be consistent and reflective of your brand values. Our brand experience consulting services include strategy, research and experience design and development:
- Brand Experience Research
- Customer Research
- Competitor Research & Analysis
Experience Design & Development
- Information Architecture
- Brand Experience Design
- Website Design & Development
Design Workshop Facilitation
As part of our range of consultancy services, we also offer collaborative design workshop facilitation based on design thinking and user-centred design process for creative problem solving and innovative solutions.
Brand Experience Research
Our innovative branded user experience (UX) research framework below will help you to evaluate all the elements of the complex multichannel branded customer / user experience. This involves taking a dual process approach, measuring both the cognitive and emotive factors, by integrating standard usability testing with new and innovative user experience testing methods and tools.